Ana is a nurse at a local hospital. Her hot water heater cracked, causing water damage to her home that ruined her hardwood floors.
Michael is a security guard looking to consolidate debt due to credit card bills and everyday expenses piling up after he was blindsided with pay cuts his company was forced to take.
Maria is a bus driver, supporting her three teenage boys. She was recently in a car accident and needed some help covering her insurance deductible.