Since we opened in 2015, we have been continually innovating and implementing advanced technologies and techniques to ensure the safety and privacy of your information.
In addition to implementing technologies, we want to provide you with resources to help you personally maintain your security. The Security Centre is meant for just that! Look around and learn how you can safeguard your money and your identify.
Please be on the alert for fraudsters and scam artists impersonating LendDirect. If you receive a suspicious call, letter or email, please contact the LendDirect Fraud Department to verify authenticity before sharing any confidential information.
Below are currently known scams. In the event that you are contacted by one of these organizations or individuals - or think you may have been contacted by them - do not share any of your personal or sensitive information. Hang up and call LendDirect directly.
Unidentified organizations have been sending illegal, fraudulent debt-collections communications falsely claiming to represent lenders such as LendDirect. These communications have been made in the form of calls and email, and are not being sent by LendDirect or any of our affiliates.
The message comes from a personal email account, such as Gmail, AOL, Hotmail or OutlookThe email domain does not include “@lenddirect.ca”The message contains fictitious case numbers and outstanding amountsThe message threatens criminal or legal actionThe message threatens to email/fax information to your current employer or referencesThe message threatens to confiscate all your salary and/or wagesThe message demands immediate payment and creates a sense of urgency to repayThe caller has a thick foreign accent, is overly aggressive or rudeThe caller threatens violence, or criminal or legal actionThe call comes from an overseas telephone numberThe caller demands immediate payment and creates a sense of urgency to repayThe caller refuses to provide you with pertinent information regarding the alleged debtThe Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud, advance fee fraud, Internet fraud and identification theft. To report fraud visit the CAFC website or call 1-888-495-8501.
A great source of useful information on fraud awareness and prevention is the Competition Bureau of Canada.
You can find many useful articles to help consumers protect themselves from becoming a victim of fraud with help from the Canadian Bankers Association.
Be sure to check out your local law enforcement’s website for information on fraud awareness and how you can report being a victim of fraud.
