Security Centre

Since we opened in 2015, we have been continually innovating and implementing advanced technologies and techniques to ensure the safety and privacy of your information.

In addition to implementing technologies, we want to provide you with resources to help you personally maintain your security. The Security Centre is meant for just that! Look around and learn how you can safeguard your money and your identify.

Security Alerts

Please be on the alert for fraudsters and scam artists impersonating LendDirect. If you receive a suspicious call, letter or email, please contact the LendDirect Fraud Department to verify authenticity before sharing any confidential information.

Below are currently known scams. In the event that you are contacted by one of these organizations or individuals - or think you may have been contacted by them - do not share any of your personal or sensitive information. Hang up and call LendDirect directly.

Debt-Collection Scams

Unidentified organizations have been sending illegal, fraudulent debt-collections communications falsely claiming to represent lenders such as LendDirect. These communications have been made in the form of calls and email, and are not being sent by LendDirect or any of our affiliates.

Warning Signs for Debt-Collection Emails & Other Communication Forms

The message comes from a personal email account, such as Gmail, AOL, Hotmail or Outlook
The email domain does not include “”
The message contains fictitious case numbers and outstanding amounts
The message threatens criminal or legal action
The message threatens to email/fax information to your current employer or references
The message threatens to confiscate all your salary and/or wages
The message demands immediate payment and creates a sense of urgency to repay

Warning Signs for Debt-Collection Calls

The caller has a thick foreign accent, is overly aggressive or rude
The caller threatens violence, or criminal or legal action
The call comes from an overseas telephone number
The caller demands immediate payment and creates a sense of urgency to repay
The caller refuses to provide you with pertinent information regarding the alleged debt

Suspicious Activity

If you receive a suspicious call, letter, or email claiming to be LendDirect, contact us directly to verify authenticity at 1-844-635-7415

Account Verification

Don’t give out personal, sensitive or payment information if the person contacting you cannot confirm the details of your loan.


Do not forward a payment through Western Union, or load funds onto a prepaid card in order to receive a loan. We would never ask for money up front in order to provide a loan.

Additional Resources

Canadian Anti-Fraud Centre

The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud, advance fee fraud, Internet fraud and identification theft. To report fraud visit the CAFC website or call 1-888-495-8501.

Competition Bureau of Canada

A great source of useful information on fraud awareness and prevention is the Competition Bureau of Canada.

Canadian Bankers Association

You can find many useful articles to help consumers protect themselves from becoming a victim of fraud with help from the Canadian Bankers Association.

Local Law Enforcement

Be sure to check out your local law enforcement’s website for information on fraud awareness and how you can report being a victim of fraud.