Security Centre
Since we opened in 2015, we have been continually innovating and implementing advanced technologies and techniques to ensure the safety and privacy of your information.
In addition to implementing technologies, we want to provide you with resources to help you personally maintain your security. The Security Centre is meant for just that! Look around and learn how you can safeguard your money and your identify.
Security Alerts
Please be on the alert for fraudsters and scam artists impersonating LendDirect. If you receive a suspicious call, letter or email, please contact the LendDirect Fraud Department to verify authenticity before sharing any confidential information.
Below are currently known scams. In the event that you are contacted by one of these organizations or individuals - or think you may have been contacted by them - do not share any of your personal or sensitive information. Hang up and call LendDirect directly.
All authentic LendDirect emails will include @lendirect.ca at the end of the address.
CustomerService@lenddirect.ca
LendDirect@e.lenddirect.ca
Text:89898 or 36363
@gmail.com, @hotmail.com, @outlook.com, or other personal email providers
Example: lenddirect@gmail.com
Debt-Collection Scams
Unidentified organizations have been sending illegal, fraudulent debt-collections communications falsely claiming to represent lenders such as LendDirect. These communications have been made in the form of calls and email, and are not being sent by LendDirect or any of our affiliates.
Warning Signs for Debt-Collection Emails & Other Communication Forms
Warning Signs for Debt-Collection Calls
Fraud Department
A Step-by-Step Guide
1) Contact LendDirect’s Fraud Department to report fraudulent or suspicious activity on your account.
2) Contact the credit bureaus to check your credit report. Look for any information that corresponds to the scammer’s communications, or transactions you did not make. You may want to sign up for credit monitoring to help you detect future theft or fraud attempts.
https://www.transunion.ca/assistance/fraud-victims-resources
https://www.consumer.equifax.ca/personal/dispute-credit-report/
3) Contact your local police to file a report so they can investigate and possibly prevent these scams from happening.
4) Contact your bank to inform them of the fraudulent activity. They may be able to reverse or block suspicious transactions and keep a “paper trail” of the issue.
5) Contact the Canadian Anti-Fraud Centre to keep them informed of active scams.
Additional Resources
Canadian Anti-Fraud Centre
The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud, advance fee fraud, Internet fraud and identification theft. To report fraud visit the CAFC website or call 1-888-495-8501.
Competition Bureau of Canada
A great source of useful information on fraud awareness and prevention is the Competition Bureau of Canada.
Canadian Bankers Association
You can find many useful articles to help consumers protect themselves from becoming a victim of fraud with help from the Canadian Bankers Association.
Local Law Enforcement
Be sure to check out your local law enforcement’s website for information on fraud awareness and how you can report being a victim of fraud.