How Can We Help You?

Welcome to our FAQs; when you have questions, we have answers. We’ve compiled a list of our most frequently asked questions to get you started. Browse any section of answers to a variety of topics, questions and answers. However if you don’t find the information you’re looking for, give us a call – we’re dedicated to answering all of your questions.

Common Questions

When banks aren’t an option for you, LendDirect might be your answer – a fast and convenient alternative for getting a personal loan. With fees much lower than other options like payday loans, a LendDirect line of credit could put up to $15,000 in your pocket the day you apply.
LendDirect may look and feel similar to a bank but what separates us is our dynamic flexibility on who we can approve with lending criteria that is much easier to meet, making LendDirect a great alternative when banks aren’t the solution.
Great question; there are several types of loans out there and we know it can be overwhelming. Simply put, a personal loan is a loan that is used for personal uses. There are multiple types of personal loans out there. LendDirect offers personal loans in the form of a line of credit. Unlike a personal loan in the form of an installment loan which is a lump sum that is repaid over a fixed term.
A payday loan can come in handy when you’re a couple hundred dollars short and just need the money to get by until you get paid. These are short-term, high cost loans that the borrower pays back on their next pay day. Personal lines of credit are less expensive than payday loans, and are typically used for higher dollar amounts (up to $15,000 with LendDirect), and are paid back over time. In addition, with a line of credit, you can access additional funds without having to reapply for cash (like with a payday loan).
LendDirect offers loans up to $15,000. Loan approval is based on a variety of factors, including your credit rating and income.
There are four basic requirements. You must:
  1. Be a Canadian citizen with a valid ID
  2. Be at least 18 years old
  3. Have a steady source of income
  4. Have an open and active bank account
Our streamlined application process is designed to make the process as convenient and as painless as possible. A few short questions along with the basic requirements listed above and you’ll be all set to receive a lending decision.
With the LendDirect line of credit, you can access additional cash as you pay down your principal balance. There is no need to re-apply or apply for an additional loan. You can simply request a cash advance through your online account.
If you have credit available, then (in this wonderful world of technology) you can access it from anywhere by simply logging into your online account and selecting the ‘Get Cash Advance’ button. You can then enter the amount that you would like to advance – up to your available credit amount.
No big deal, we’ve all done it. On the log in page simply click the Forgot Your Email or Password link and follow the instructions.
We strive to get your money to you as quickly as possible, which is why we offer a couple of different funding options. Get your funds in 2 hours or less with Interac e-Transfer® or receive them the next business day with Direct Deposit.
While not done on a regular basis, we can do a courtesy payment extension in the event that your paycheck or other form of income is delayed. If you need to discuss these options, please contact us at
A cash advance is a convenient line of credit feature that allows you to withdraw funds when you need them. LendDirect allows you to take out as many cash advances as you need, up to your credit limit. Cash advances are only available if you have not withdrawn the amount of your full credit limit. For example, if your credit limit is $10,000 and you have only withdrawn $5,000, then you can take additional cash advances amounting to the $5,000 of available credit.
If you have credit available, simply log into your account and click on “Get Cash Advance.” Select an amount up to your credit limit, and receive your funds.
If you miss a payment, your account will be placed in a past due balance. If you know you won’t be able to make a payment, please call us at 1-844-566-2524 to discuss options available. We understand things happen and try to work closely with you to keep your loan in good standing.